Refund Policy

At Game Host Bros, we are committed to providing high-quality game hosting services (“Services”) and ensuring customer satisfaction. We understand that circumstances may arise where a refund is necessary, and this Refund Policy outlines our approach to such situations.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new customers. If you are not satisfied with our services for any reason, you can request a full refund within 7 days of your initial purchase.

How To Request A Refund

To qualify for a refund, you must complete BOTH steps within the 7-day period:

1. Cancel your server [Click here to cancel]
2. Submit a refund request through our support ticket system [Click here to open a support ticket]

In your refund request, please include:

• Which service you want refunded
• Reason for your refund request

We will review your request and, if it meets the criteria outlined in this Refund Policy, issue a refund accordingly. As part of our review process, we may ask you to provide additional details about your reason for requesting a refund, and our support team may offer assistance to help resolve any issues you are experiencing before processing the refund.

Approved refunds will be processed within 5-10 business days, depending on your payment provider. Please note that the timing of funds appearing in your account may vary based on your bank or payment processor’s policies.

No Refunds After 7 Days

After the 7-day money-back guarantee period has expired, we do not offer refunds for our Services. It is your responsibility to evaluate the quality and suitability of our Services during the initial 7-day period. Please note that we do not issue refunds for services if you forget to cancel. We provide ample notifications via email before any payment is processed to remind you of upcoming charges.

If you are dissatisfied with our Services after the 7-day money-back guarantee period, we encourage you to contact our support team to discuss your concerns. Initiating a dispute or chargeback with your payment provider is governed by our Terms of Service and may result in additional consequences, including a permanent ban from our Services.

Important Refund Conditions

Account Restrictions

Each customer is eligible to utilize our 7-day money-back guarantee only once. Customers found to be creating multiple accounts to claim the 7-day refund repeatedly will be denied refunds and may face permanent suspension from our Services.

Service Limitations

If you have purchased multiple services during the 7-day period, refunds will only be issued for your initial service order. It is your responsibility to assess whether our services meet your needs before placing additional orders.

Service Termination

When a refund is approved and processed, all associated services will be immediately terminated and cannot be restored.

Payment Disputes

Filing a dispute or chargeback with your payment provider will immediately void your eligibility for our 7-day money-back guarantee. Additionally, we reserve the right to suspend any and all services associated with accounts that initiate payment disputes.

Exclusions

Please be aware that any fees incurred by payment processors are non-refundable. These fees are separate from our Services and cannot be refunded by Game Host Bros.

We do not offer partial refunds or prorated refunds for unused service time, even within the 7-day money-back guarantee period. Refunds are issued in full only when the criteria outlined above are met.

Policy Updates

We may update or modify this Refund Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

By using our Services, you acknowledge and agree to the terms of this Refund Policy.