Under Your Active Products/Services, look for the service you want to cancel and click VIEW DETAILS.
3
Click the red Cancel Server button.
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Describe why you want to cancel then click the REQUEST CANCELLATION button.
We suggest that you backup and download your game save files prior to canceling. Please reach out to a bro if you need help with this.
Note
Were you having trouble getting things setup? Remember we are always here to help with your server. Jump on Discord and let us know what issues you're facing.
No. If you would like to avail our refund policy, you must submit your cancellation above and then open a support ticket from our Billing Portal requesting a refund.
When you cancel your server, you get to keep it until the end of your billing period. The exact date is listed on the cancellation email you get sent.
No. Once your server is canceled with us all of your files are deleted once the cancellation is processed. If you want to save your files you must backup and download them prior to placing your cancellation request.
For both your security and ours, we only accept cancellations through our Billing Portal. Any requests to cancel via email replies or direct messages to staff members on Discord will be ignored. This policy ensures we can verify your identity and prevent unauthorized cancellations of servers.
